Terms and Conditions

Terms and Conditions – ThePromart.com

Effective Date: January 1, 2025
Website: www.thepromart.com
Owner: ThePromart E-Commerce

1. Introduction

Welcome to ThePromart.com, operated by Promart E-Commerce, based in Chennai, Tamil Nadu, India.
By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully before using our services.

If you do not agree with these terms, please do not use or access ThePromart.

2. Use of the Website

You agree to use Promart.com only for lawful purposes.
You must be at least 18 years old to make a purchase, or use the site under the supervision of a parent or guardian.
You agree not to:
- Interfere with the site’s functionality or security.
- Upload or transmit any harmful or malicious content.
- Copy, reproduce, or redistribute any content from ThePromart.com without written permission.

3. Product Information

We strive to display all product descriptions, images, and prices accurately.
However, minor variations in color, packaging, or design may occur due to photography and manufacturing updates.

All prices listed are in Indian Rupees (₹) and inclusive of applicable taxes.
Product availability is subject to change without prior notice.
In case of any pricing or listing error, Promart reserves the right to cancel the order and issue a notification.

4. Orders and Payments

Orders can be placed online through www.thepromart.com.
Payment can be made via UPI, debit/credit cards, net banking, or COD (where available) through our secure payment gateway partners.
Once an order is placed, you will receive a confirmation email or SMS.
ThePromart reserves the right to reject or cancel any order due to:
- Stock unavailability
- Invalid payment
- Incorrect pricing or technical errors
- Suspicious or fraudulent transactions

5. Shipping and Delivery

We deliver across India through trusted courier partners.
Orders are processed within 1–2 business days and delivered within 3–7 business days depending on location.
Delays caused by courier companies, public holidays, or unforeseen circumstances are beyond our control.

Refer to our detailed Shipping Policy for more information.

6. Returns, Refunds, and Exchanges

ThePromart follows a No Refund Policy — products once sold cannot be refunded.
However, exchanges are available for defective, damaged, or incorrect items under the following conditions:

The customer reports the issue within 48 hours of delivery.
Clear photos and an uninterrupted unboxing video (without cuts) are provided as proof.
The product is unused and in its original packaging.

Refer to our Refund & Exchange Policy for full details.

7. Intellectual Property Rights

All content on ThePromart.com — including logos, images, text, product designs, and graphics — are the exclusive property of ThePromart E-Commerce and are protected under Indian copyright and trademark laws.

You may not reproduce, distribute, or use any content without our prior written permission.

8. Pricing, Offers, and Promotions

Prices and offers are subject to change without notice.
Promotional discounts or coupons cannot be combined unless stated otherwise.
Promart reserves the right to cancel or modify any offer at its discretion.

9. Limitation of Liability

Promart.com, its team, or affiliates shall not be liable for any indirect, incidental, or consequential damages arising from:

Use or inability to use the website
Delays or delivery failures
Inaccurate information provided by suppliers or users

All products are meant for educational and recreational purposes only and should be used under adult supervision where applicable.

10. User Accounts and Data

You are responsible for maintaining the confidentiality of your login credentials.
You agree to provide accurate information while registering or placing orders.
Promart may suspend or terminate your account if any misuse or violation of policy is detected.

Refer to our Privacy Policy for information on how we handle your data.

11. Indemnification

You agree to indemnify and hold harmless Thepromart.com, its owners, employees, and partners from any claims, damages, or losses arising out of your misuse of the website, products, or violation of these Terms.

Contact Us

For any queries or concerns regarding these Terms, please contact:
📧 support@thepromart.com
📞 +91-9445672618
🌐 www.thepromart.com

✅ Summary

📦 Orders processed within 1–2 days
🚚 Delivery in 3–7 business days
❌ No refunds, only exchanges
🧩 Products designed for safe learning & play